Question 1

How do I book a party?

Accepted Answer

Please complete the Request a Party Form and agree to our Terms & Conditions. A design team member will contact you within 1-2 business days to discuss your requested event date and theme availability. We will then send a quote and contract via email.
A 50% deposit is due at the time of booking, which will go toward total event cost. The remaining balance is due 10 days prior to the party event date. There is also a $150 refundable incidental security deposit due on all party bookings. The refundable damage deposit will be refunded in its entirety within 3-5 business days if rented items show no damage when inspected during pick up.
Payment is accepted via Venmo, Zelle or PayPal.

Question 2

What space requirements are needed?

Accepted Answer

Each tent will require approximately 3 feet x 5 feet of space so please check to make sure your room will be spacious enough for tents and mattresses. All furniture and other items should be removed PRIOR to our arrival. WE DO NOT MOVE FURNITURE. There should be NO pets or smoking near the designated event location.
If your event should take place in a hotel or a clubhouse, please understand that you are responsible for all fees associated with that venue.

Question 3

Are your rental items cleaned and sanitized?

Accepted Answer

We take our cleaning protocols very seriously. All materials are disinfected and/or washed between each party. Items that can be laundered will be washed thoroughly. Those items that cannot be laundered will be disinfected by hand. 
          ​
 If there is something else we can do to make you more comfortable, please do not hesitate to let us know
          
Items are replaced if necessary. You won’t see any wear and tear on our stuff.
For sanitary reasons we ask that guests must B.Y.O.P (Bring Your Own Pillow) to sleep on.

Question 4

Are food or beverages allowed in the tents?

Accepted Answer

We believe no slumber parties are complete without late night snacks! Each tent includes a tray that can be used for food and beverages. Light snacks and clear drinks (think cups with lids) are fine inside the tent area, but please avoid sticky and dark colored food and drinks that may stain or damage our fabrics. No makeup, nail polish, greasy food, cake, slime, glitter etc.

Sorry, no pets in the tents please

*Please note that you are responsible to ensure that our rental items remain stain-free and that additional fees will be incurred if our rental items are returned with stains or damages.

Question 5

What will I be charged should damages occur?

Accepted Answer

Damage is bound to happen sometimes, so we charge a $150 security deposit in addition to your party price. If there is no damage, your deposit will be returned in full within 3 business days after your event. The decorative pillows are not meant for sleeping purposes, they are solely for decoration. The display trays in front of the tent are used as décor to hold any “extras” or favors the client may add to their package. It is recommended to avoid using the trays for arts & crafts or to eat meals.

This is what we charge for damaged items:
 
- Tents $60
- Air mattress $20
- Fitted sheet $5
- Blankets $25
- Breakfast tray $20
- Lanterns $10
- Neon lights $15
- Garland $10
- Fairy lights $15
- Decorative pillows $25

Question 6

What time will you arrive to Setup & Breakdown?

Accepted Answer

Our team will consist of one to three people depending on the setup. We will set everything up on the day of the event, unless the event’s start time is before 11:00 a.m., we will set it up the day before.
The space designated for the setup needs to be free of furniture and clean at the time when we arrive. We will not be responsible for moving furniture or clearing out the area.
Everything included in the set up must be returned in the same good condition as it was received and it will be picked up the day after the event ends. There will be a $40 late pick-up fee for any pick-up requested after 6:00 pm.
We are responsible for disassembling our setting and picking it up only. Please be aware that we do not clean up party trash.

Question 7

What is your Cancellation Policy?

Accepted Answer

If you need to cancel your event, you must notify us at least 10 days prior to your scheduled Event to receive a full refund, including damage deposit. Change of dates are dependent on availability.
No refunds or reschedules are granted for cancellations within 5 days of your event. Balloons, Personalized favors and custom add on’s can not be refunded

FAQ'S